Delivery & Returns

Shipping Policy

Turnaround

All orders are shipped within 48 hours Monday - Friday 8am - 5pm. If you require a piece more urgently than this (a last minute gift!), please contact us on 01905 814007 or info@harmonykingdom-uk.com as soon as possible and we will endeavour to help. This may incur an additional cost for express shipping.

Order Tracking

If a tracking number is provided by the shipping carrier, we will update your order with the tracking information

Shipping Rates

PLEASE NOTE – WE CURRENTLY ONLY SHIP PRODUCTS DIRECT TO COLLECTORS IN MAINLAND UK AND NORTH AMERICA.
IF YOU ARE BASED ELSEWHERE IN THE WORLD, PLEASE CONTACT US BEFORE PLACING YOUR ORDER.

Product prices on our website include VAT but exclude postage and packing unless otherwise stated. We want to make shipping easy for you so we charge a flat rate of £4.99 for UK orders with a value of £150 or under. If you spend over £150 you qualify for FREE shipping. This only applies to shipping within the UK.

Back Orders

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

Gift Wrapping

If you are choosing one of our pieces as a gift, we are pleased to provide a gift wrapping service at no extra cost. Please state this on your order or email us directly at info@harmonykingdom-uk.com stating your order number.

Returns Policy

We hope you will be very happy with your purchase, however we are happy to exchange or refund on line purchases. We just ask that you send your purchase back within 14 days of receipt of goods, making sure it's as good as new in its original packaging. (This does not affect your statutory rights).

In the unlikely event you receive your sculpture and it has been damaged or broken in transit, we will send you a replacement on return of the broken piece.

To return an item, simply contact us by telephone 01905 841007 of email info@harmonykingdom-uk.com and we will allocate you a returns number.

We recommend that you use a registered postal service to return your item. Harmony Kingdom UK Ltd will not be held liable for the cost of returned or lost parcels.

Please note that for returned goods, we will refund the price of the goods but not the delivery charge. For exchanges the replacement will be delivered to you free of charge.

Under the UK Consumer Protection (Distance Selling) Regulations 2000, you have the right to cancel your order within 7 working days from the receipt of your order without giving a reason.